Copycat Thieves Taking Over Etsy

This is outrageous! This much-deserved call out will soon be swept aside by Etsy; but Rusetsy intends it to stand. These thieves will not remain anonymous. It appears the same person (or entity) has opened several shops and flooded the Etsy marketplace (and search) with stolen designs (and photos) by this seller and others while also undercutting the original designer’s prices. All of these shops are from China which fact will most probably be scrubbed from the forum post.

All of these shops should be shut down by Etsy and there should be no second chance. This is not copyright infringement or trademark infringement by accident or ignorance; this is blatant thievery and should not be tolerated.

Instead of closing down the thread (which will soon happen), Etsy Administration should be closing down the shops.

chinastores

birchtrees

shutup

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Beyond Frustration

Etsy Seller has stolen my Pic!

Another seller here on Etsy has stolen my pic (of me wearing one of my items!) I’ve contacted her & asked her to take it down & I’ve contacted Etsy Support. I haven’t received a response from either party & it’s been almost 5 days. In the meantime my photo is still on the front page of her listing. To be completely honest it’s really pissing me off! And Etsy has done nothing! Which is also pissing me off; we should be able to turn to Etsy for help in situations like this. Does anyone have any idea what I can do? I’ve had this happen before but it was on EBay. EBay made them take it down right away. I’m just so frustrated with Etsy right now!

Etsy hasn’t even bothered to respond to my message or my “report this shop”. It’s like Etsy Support doesn’t even exist!
…I’ve done everything I can. I’ve filed the DCMA takedown notice, I’ve messaged the seller twice & reported the shop twice to Etsy. I haven’t received any replies from the shop owner or Etsy. I’m beyond frustrated. Etsy is just ignoring me.
Why didn’t Etsy Support answer the first message from this customer and let her know how to proceed?? 

Etsy Buyer Protection?

This is a legitimate complaint from a new buyer. Instead of Administrative Support stepping up to the plate and answering the question, it is again left up to sellers to make excuses for Etsy’s misleading policies.

Having trouble understanding where “Buyer Protection” is

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From Etsy’s Buyer Protection Help Pages:

Etsy has several teams dedicated to preventing fraud in our marketplace.

Where are these teams? And what do they do all day???? 

New purchase–possible scam

What do I do If I’ve been sold fake merchandise?

Refund for fake items bought

The product that I’ve bought is not what was advertised and I feel conned

Fraud?

I didnt receive what i bought!

If Etsy wants to play with the big boy sites it is imitating, it will need real customer support, not the failing system currently in place.

ETA:  From another mad buyer – WARNING: VERY EXPLICIT LANGUAGE!

mad

Administrative Robots

As this new buyer to Etsy tries to get assistance from Etsy support regarding his $9,000 order, his frustration is evident:

No phone number. No customer service.Lousy email response.Why do people keep buying? I really want to buy more from this site but so far very disappointed!

…So I am in limbo over something a brief phone call could resolve…if I could reach any of you by phone.

…I want to talk to someone at Etsy. I’ve tried emailing them and they haven’t replied…

…Why do you all stay loyal to a site with no customer service for technical issues like this?

The Etsy Administrator’s robotic reply further proves this buyer’s point about lousy customer service:

…someone will be in touch soon…

…then the Administrator points him to the help topic on phone requests…. and then:

Best of luck in resolving this issue! 

This is Etsy customer support at its finest.

 

 

Etsy Recommends Sex Toys to Its Customers

This Etsy customer is rightly upset that Etsy is recommending sex toys to her through her shop activity feed:

I found it quite offensive to find these pictures in my activity feed. I never favorited this shop, nor would I. I’m not condemning the fact that they are being sold, just that they showed up in my shop.
Etsy, you have no right to do this.

The Etsy-Powers-that-Be obviously feel they do have the right and Administration continues to ignore the negative feedback generated by the new Etsy-recommendations feature.

ETA:

Received a “Recommended” on my activity feed that featured pot