As this new buyer to Etsy tries to get assistance from Etsy support regarding his $9,000 order, his frustration is evident:
No phone number. No customer service.Lousy email response.Why do people keep buying? I really want to buy more from this site but so far very disappointed!
…So I am in limbo over something a brief phone call could resolve…if I could reach any of you by phone.
…I want to talk to someone at Etsy. I’ve tried emailing them and they haven’t replied…
…Why do you all stay loyal to a site with no customer service for technical issues like this?
The Etsy Administrator’s robotic reply further proves this buyer’s point about lousy customer service:
…someone will be in touch soon…
…then the Administrator points him to the help topic on phone requests…. and then:
Best of luck in resolving this issue!
This is Etsy customer support at its finest.