“I think what I have learned from this unfortunate experience is that I will never again buy from anyone who doesn’t use Paypal, and the other is that I will likely not shop on ETSY again because of the difficulty of communicating about problems that are not able to be resolved… I like to have good customer service first and foremost with any business I deal with. It is actually more important than the product itself. I buy books, etc. from Amazon and from Ebay and have never had a single problem with them that did not get resolved quickly and I could contact them directly and get a response. I think by ETSY removing its direct contact with the customer, they have really damaged the quality of customer service.”
Are you listening, Etsy??