One Etsy Seller had her shop closed due to non-payment of her account while she was dealing with the death of her mother. Upon return to her shop, she found it closed, paid her bill, and received a response saying her shop would be reopened. It was not, so she contacted Etsy support. Not once. Not twice. But three times. But, surprise, surprise. No response.
She posted to the Bugs forum, obviously in frustration, asking for advice on what else she could do to get her shop reopened. A day later, an Administrator pops in to close down the thread (emphasis added):
I’m going to bring this thread to a close, because this is not a bug. My condolences for your loss:( We will be in touch via the emails you sent. Thank you for your understanding.