Etsy Says There is Nothing Wrong With Search & Browse; Advises Sellers to Work on Their Listings

One of the main complaints from Etsy Sellers revolves around the Search and Browse functions: some shops dominate search pages, while more relevant shops are deeply buried within search; browse lacks diversity, continuously featuring the same shops and the same items; search and browse pages do not often change, if at all, etc., etc.

Etsy responses (emphasis added):

Lori Forty from chillionaire2:11 pm Oct 4, 2013 EDT edited

We assure you we carefully analyze data related to views, favorites, and sales for site features such as Browse. This is why we run experiments: to make sure any changes will have a positive impact on the site. We absolutely want our sellers to be successful, as this is the only way Etsy can thrive.
In the experiment, referenced in this thread:www.etsy.com/teams/7722/discussions/discuss/13016329, some adjustments were made to the algorithm, but there were no changes to the amount of diversity present in Browse slices. I have confirmed this information with the team working on the feature and analyzing the data we’ve collected.
If any of you have grabbed screenshots showing a lack of diversity, we welcome you to send them over to us.
You can use the Support contact form here: www.etsy.com/help/contact

lisa june5:27 pm Oct 24, 2013 EDT

Just to clear things up, search results aren’t curated. The order is determined by our relevancy algorithm, but I definitely see what you’re saying.
Our best advice is to take advantage of your tags and titles to create high quality listings. You can find more specific tips here:www.etsy.com/help/article/
So…… let me get this straight. You contact customer support via email; you never get an answer back from customer support via email, so you contact customer support via “Bugs”; customer support comes into “Bugs,” and says contact customer support via email. And if that doesn’t work, just read the help articles.
____________________________________
and this post has been going on for several months about low views and sales
and a direct plea from Sellers to Administration for answers
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