Etsy Requiring Custom-Item Sellers to Accept Returns? Give a Refund?

This has been on ongoing, unanswered question for some time now:

This question, with regard to one seller, was discussed in this post dated October 7, 2013. As of October 21, 2013, still no answer from Etsy Administration.:

Does Etsy require custom items sellers to accept returns?

And to the seller bringing up the discussion, Administration says “SHUT UP.”

Leslie from SabiSpike 1:48 pm Oct 12, 2013 EDT

Heya,My suggestion is to write to the Admin who has been corresponding with you and voice your position and concerns to them directly. They will be able to help out with any next steps and/or more information regarding shop/site policies.We can’t discuss individual account statuses in the forums as it’s considered private information.Thanks!Leslie

As of October 16, 2013, this seller had heard nothing back from Etsy.
And the question remains unanswered.

Second Etsy Seller speaks out about refunding on a custom order.

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